Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Introduction

Reflect Pilot ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pattern tracking and mental wellness application (the "Service").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information

  • Account Information: Email address, name, and password when you create an account
  • Profile Information: Any additional information you choose to provide in your profile

2.2 Usage Data

  • Pattern Entries: Behavior patterns, emotions, activities, and notes you record
  • App Usage: How you interact with our Service, including features used and time spent
  • Device Information: Device type, operating system, browser type, and IP address

2.3 Communication Data

  • Chat Interactions: Conversations with our AI therapy companion (InnerGuide)
  • Support Communications: Messages you send to our support team

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our Service
  • Generate personalized insights and recommendations
  • Improve and develop new features
  • Communicate with you about your account and the Service
  • Provide customer support
  • Ensure the security and integrity of our Service
  • Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our Service, such as:

  • Cloud hosting and data storage providers
  • AI and analytics service providers
  • Email communication services

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests.

4.3 Safety and Security

We may disclose information if we believe it's necessary to protect the safety of our users or prevent harm.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. You may request deletion of your account and associated data at any time.

7. Your Rights and Choices

You have the right to:

  • Access: Request a copy of the personal information we have about you
  • Correct: Update or correct inaccurate personal information
  • Delete: Request deletion of your personal information
  • Export: Request a portable copy of your data
  • Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at hello@reflectpilot.com.

8. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your personal information in accordance with this Privacy Policy.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, including:

  • Essential Cookies: Required for the Service to function properly
  • Analytics Cookies: Help us understand how you use our Service
  • Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

This Privacy Policy is designed to be transparent about our data practices. We are committed to protecting your privacy and will continue to update our practices as needed to maintain your trust.